Payment Policy Last Updated: May 17, 2026

This Payment Policy explains the accepted payment methods, processing, security, and related terms for all purchases made at My Route Story. By completing a purchase on our website, you agree to the terms outlined below.

Our commitment to providing secure, fast, and reliable payment processing fully complies with Australian Consumer Law (ACL).

1. Introduction / Overview

This policy applies to all purchases made on My Route Story. We aim to provide transparent, secure, and seamless payment options for our customers. Our goal is to ensure trust, privacy, and protection throughout the payment process.

2. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • JCB
  • Shop Pay
  • Google Pay
  • Apple Pay

Notes: All transactions are processed in Australian Dollars (AUD). International customers may incur currency conversion fees charged by their bank. Some payment methods may not be available for high-value orders or special promotions.

3. Payment Security

All transactions are protected with SSL encryption, ensuring safe transmission of sensitive information. Payment gateways are PCI-DSS compliant — no credit card details are stored on our servers. Only authorised and verified payment providers are used. Card numbers, CVV codes, and personal information are encrypted and never shared with third parties.

4. Payment Processing

Payments are captured immediately upon successful checkout. Once payment is confirmed, your personalised print order is sent to production. Customers will receive an email confirmation once payment is successfully processed. Failed or pending payments may result in order delays or cancellations.

5. Currency

All prices are in AUD (Australian Dollars). Customers using international cards are responsible for bank conversion fees. Exchange rates are determined by the customer's card issuer.

6. Taxes & Fees

All prices include Australian GST. No hidden or additional service fees are applied at checkout. Any third-party transaction fees are the responsibility of the customer.

7. Payment Failures

If payment fails:

  • The order will not be confirmed and printing will not commence
  • Customers may retry payment or contact support at myroutestory@gmail.com

Possible reasons for failure:

  • Insufficient funds
  • Incorrect card details
  • Card restrictions for online purchases
  • Fraud detection by the payment provider

8. Refunds & Chargebacks

All refunds are subject to our Return & Refund Policy. Approved refunds are processed to the original payment method. Chargebacks: Customers must contact My Route Story before initiating a chargeback — unauthorised chargebacks may result in account suspension.

9. Fraud Prevention & Verification

Orders may be delayed or cancelled if suspicious activity is detected. We may request identity verification for high-value orders.

Verification may include:

  • Phone or email confirmation
  • Proof of identity or payment source

This ensures security for both customers and the business.

10. Customer Responsibilities

  • Provide accurate payment information
  • Ensure sufficient funds are available
  • Notify My Route Story immediately of payment issues or disputes
  • Monitor emails for payment confirmation or failure notifications

11. My Route Story Responsibilities

  • Process payments securely and promptly
  • Protect customer payment information
  • Resolve payment disputes efficiently
  • Notify customers of any issues or delays in payment processing

12. Payment Confirmation

After successful payment, customers will receive:

  • Order confirmation email
  • Payment receipt
  • Estimated production and shipping details

This email serves as proof of purchase and confirms your personalised print order has been received.

13. Security & Data Protection

Sensitive data is encrypted using industry-standard protocols. Only authorised staff have access to payment information for processing and support. Customer data is never sold or shared with third parties.

14. Delayed or Pending Payments

Orders with delayed payments may remain in "Pending" status until payment is confirmed. Pending payment orders may be cancelled after 48–72 hours if payment is not completed. Customers will be notified of any delay via email.

15. High-Value Orders

Orders above a certain threshold may require additional verification. Verification protects against fraud and ensures order authenticity. Verification may include providing a photo ID or contacting customer support.

16. Dispute Resolution

Any disputes related to payments must be reported to myroutestory@gmail.com. My Route Story will review the case and attempt amicable resolution within 10 business days (Monday–Friday). If unresolved, disputes may be escalated via your bank or payment provider.

17. Contact & Business Information

Registered Company Name: My Mystery Parcel ABN: 63 385 406 700 Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia Email: myroutestory@gmail.com Phone: +61 493 530 342 Live chat: available on our website Business Hours: 10 AM–6 PM (Monday–Friday), GMT+10:00 Australian Eastern Standard Time (Sydney)

18. Policy Updates

This Payment Policy may be updated at any time. Changes apply to transactions made after the updated policy is published. Customers are encouraged to review the policy regularly.