Frequently asked questions
Everything you need to know about My Route Story. Can't find your answer? We're happy to help.
Your order
Does it work with Garmin or Apple Watch?
Yes ! Any device that exports a GPX file works perfectly. This includes Garmin, Apple Watch, Wahoo, Komoot, and many more. You can also connect directly via Strava for a seamless experience.
What file format do you accept?
We accept GPX files from any device or app: Strava, Garmin, Apple Watch, Komoot, Wahoo and more. You can also connect your Strava account directly for a seamless experience.
Can i add a personalised message?
Absolutely ! Add a date, a name, a race time, a distance or any texte you like directly in the editor? It's what makes each print truly unique.
Can i order a print of any route, not just a sport activity?
Absolutely, any route or journey works ! A road trip, a travel itinerary, the walk to your first home, or a meaningful place on a map. If you have the GPX or the coordinates, we can turn it into a print.
Printing & Quality
Where is my print made?
Everything is designed, printed and shipped right here in Sydney, Australia. We are a proudly 100% Australian business. Your order never leaves the country.
What is the print quality like?
We print on premium 200gsm archival paper using professional-grade printers. Your print is built to last and won't fade over time.
What size are available?
We offer a medium size (30 × 40 cm) and a large size (40 × 60 cm). Framing options are available.
Do you offer framing?
Yes ! We offer a range of frame colours to match your interior.
Shipping & Returns
How long does delivery take?
We print and ship within 48 hours from Sydney. Most Australian addresses receive their order in 2-5 business days.
How do i track my order?
Once your order is shipped, you will receive an email with your tracking number. You can also visit our Order Tracking page at any time.
What if I am not happy with my print?
If your print arrives damaged or doesn't meet your expectations, we'll reprint or refund — no questions asked.
Do you ship outside Australia?
Currently we ship within Australia only. International shipping is coming soon, stay tuned !