Disclaimer Last Updated: May 17, 2026

The information provided by My Route Story ("we", "our", "us") on myroutestory.com.au is for general informational purposes only. By accessing or using this website, you acknowledge and agree to this disclaimer. This disclaimer is fully compliant with Australian law, including:

  • Competition and Consumer Act 2010 (CCA)
  • Australian Consumer Law (ACL)
  • Privacy Act 1988 & Australian Privacy Principles (APPs)
  • Spam Act 2003

1. General Information / No Professional Advice

All website content is for informational purposes only. We do not provide professional advice in areas like legal, financial, medical, or health. User Responsibility: Consult qualified professionals before acting on any information. Australian Law: ACL Section 18 prohibits misleading or deceptive conduct — this section ensures clarity that content is not professional advice.

2. Accuracy and Completeness

We strive to provide accurate, current, and complete information, but errors may occur. Product availability, pricing, or shipping details may change without notice. My Route Story is not responsible for any errors or omissions. Legal Note: ACL Sections 54–59 still apply — mandatory consumer guarantees cannot be excluded.

3. Product Disclaimer

All prints are personalised and made to order based on the design approved by the customer at checkout. My Route Story is not liable for dissatisfaction arising from a personalised design that was reviewed and approved prior to purchase. Legal Reference: ACL Sections 54–59 guarantee consumers' rights for faulty or misrepresented goods.

4. Limitation of Liability

To the maximum extent permitted by Australian law, My Route Story is not liable for:

  • Direct, indirect, incidental, or consequential damages
  • Loss of data, profits, or personal property
  • Delays, errors, or omissions in delivery

Legal Reference: ACL and CCA compliance ensures this section does not override consumer guarantees.

5. Product Safety

All materials used in our prints and frames meet Australian product safety standards. Legal Reference: ACL compliance is mandatory.

6. Shipping & Delivery Disclaimer

Delivery times, carrier services, and shipping costs are estimates only.

We are not liable for delays due to:

  • Carriers or courier network capacity
  • Weather, strikes, or pandemics
  • Remote locations or incorrect addresses

Legal Reference: ACL Section 18 requires honest disclosure about shipping estimates.

7. Returns & Refunds Disclaimer

Subject to our Return & Refund Policy and ACL consumer guarantees. We are not responsible for returns outside approved policy terms. Personalised products approved at checkout are not eligible for return due to change of mind. Legal Reference: ACL Sections 54–59 ensure mandatory rights for defective or misrepresented goods.

8. External Links & Affiliate Disclaimer

The website may include third-party links including Strava, Garmin, and other GPS platforms. We do not control or endorse these links. We are not responsible for third-party content, products, or privacy practices. Users should review third-party privacy policies before sharing information.

9. Intellectual Property

All content, logos, images, and materials are owned by My Route Story or used with permission. Customer GPS data and personalised designs remain the property of the customer. Unauthorised use, reproduction, or distribution of My Route Story content is strictly prohibited. Legal Reference: Australian copyright law and IP protection apply.

10. Third-Party Services

Services like payment gateways, Strava API, Teeinblue, analytics tools, and shipping partners are outside our control. We are not liable for errors, delays, or failures caused by third-party providers.

11. User Conduct

Users must:

  • Use the website lawfully
  • Respect intellectual property
  • Avoid spamming, hacking, or fraudulent activity

Legal Reference: Unauthorised access may violate the Australian Criminal Code and privacy laws.

12. Risk Disclosure

Using the website and purchasing products involves risks, including:

  • Product availability
  • Shipping or delivery delays
  • Colour or print variation due to screen display differences

13. Force Majeure

We are not liable for delays or failures due to events beyond our control, including:

  • Natural disasters, pandemics, strikes
  • Government restrictions, legal orders
  • Technical outages, cyber incidents

14. Indemnification

Users agree to indemnify My Route Story from any claims, losses, or damages arising from:

  • Breach of this Disclaimer
  • Unauthorised use of products or content
  • Misuse of website services

Legal Reference: Protects the company from user misconduct under ACL and common law.

15. Governing Law & Jurisdiction

This disclaimer is governed by Australian law. Disputes fall under the exclusive jurisdiction of Australian courts.

16. Privacy Disclaimer

User data is handled according to our Privacy Policy and APPs. Users are responsible for providing accurate shipping and contact details.

17. Affiliate & Sponsored Content

Sponsored or affiliate promotions may appear. We disclose affiliate relationships and may receive compensation.

18. Security & Cyber Disclaimer

We implement technical measures to protect user data. We are not liable for breaches caused by hacking, malware, or phishing. Users must ensure proper device security.

19. Updates to Disclaimer

The disclaimer may be updated periodically without prior notice. Updated versions take effect immediately. Users should review this page regularly.

20. Contact Information

Registered Company Name: My Mystery Parcel ABN: 63 385 406 700 Registered Address: 12 Weigand Avenue, Bankstown New South Wales 2200, Australia Email: myroutestory@gmail.com Phone: +61 493 530 342 Live chat: available on our website Business Hours: 10 AM–6 PM (Monday–Friday), GMT+10:00 Australian Eastern Standard Time (Sydney)